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Understanding and Calculating the Net Promoter Score (NPS)
Advisory ServicesBusiness DevelopmentConsulting FirmConsulting ServicesCorporate StrategyCustomer ServiceMarketing ServicesStrategic Planningstrategy

Understanding and Calculating the Net Promoter Score (NPS)

October 29, 2023by Dr Dawkins Brown

The global business environment is increasingly becoming competitive. In such a landscape, retaining customers is as critical, if not more so, than acquiring new ones. This is where the Net Promoter Score (NPS) comes in – a tool designed to measure customer loyalty, allowing businesses to get a pulse on their customer satisfaction levels. What...

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The Art of Digital Reinvention: Lessons from Madonna and the Core Essentials
Advisory ServicesConsulting ServicesCorporate StrategyCustomer ServiceDigitalizationHR Digital

The Art of Digital Reinvention: Lessons from Madonna and the Core Essentials

October 27, 2023by Dr Dawkins Brown

In a world dominated by rapid technological advancements, change is the only constant. And in this relentless tide of change, no celebrity perhaps embodies the spirit of reinvention better than Madonna. Known not just for her stellar music career, but also for her adaptability and evolution with time, Madonna offers a masterclass in how to...

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Succession Management: Building a Strong Pipeline of “A” Players
Advisory ServicesConsulting ServicesCorporate StrategyCustomer ServiceManagement ConsultantsStrategic Planning

Succession Management: Building a Strong Pipeline of “A” Players

October 26, 2023by Dr Dawkins Brown

In today’s fast-paced and volatile business landscape, where disruptions are the norm, companies face an imperative: to have leaders who are agile, adaptive, and forward-looking. While the traditional approach to leadership transition centered on succession planning, the modern paradigm advocates for a more proactive and continuous strategy: Succession Management. Unlike its predecessor, which often acted...

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The Customer Effort Score (CES): Navigating the Landscape of Customer Experience
Advisory ServicesAudit and Assurance ServicesConsulting ServicesCorporate StrategyCustomer ServiceDigitalization

The Customer Effort Score (CES): Navigating the Landscape of Customer Experience

October 26, 2023by Dr Dawkins Brown

In the ever-evolving realm of business, where the golden rules of customer loyalty and satisfaction dominate, the Customer Effort Score (CES) emerges as a beacon. CES not only enlightens organizations about the ease (or challenges) customers face but also shapes their advocacy, loyalty, and sentiment. Let’s dive into the ocean of CES to understand its...

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Dawgen Global is an integrated multidisciplinary professional service firm in the Caribbean Region. We are integrated as one Regional firm and provide several professional services including: audit,accounting ,tax,IT,Risk, HR,Performance, M&A,corporate recovery and other advisory services

Where to find us?
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Taking seamless key performance indicators offline to maximise the long tail.
https://dawgen.global/wp-content/uploads/2023/07/Foo-WLogo.png

Dawgen Global is an integrated multidisciplinary professional service firm in the Caribbean Region. We are integrated as one Regional firm and provide several professional services including: audit,accounting ,tax,IT,Risk, HR,Performance, M&A,corporate recovery and other advisory services

Where to find us?
https://dawgen.global/wp-content/uploads/2019/04/img-footer-map.png
Dawgen Social links
Taking seamless key performance indicators offline to maximise the long tail.

© 2023 Copyright Dawgen Global. All rights reserved.

© 2024 Copyright Dawgen Global. All rights reserved.