Service 4.0 allows companies to transform the way they offer and delivery services. Customers are also demanding this change—they expect a proactive and customized service, delivered through multiple, integrated channels.
Service 4.0 Transformation is driven by 9 core Digital Transformation technologies:
• Big Data and Analytics
• Cloud Computing
• Robotic Process Automation (RPA)
• Social Media
• Cognitive Computing
• Virtualization
• Internet of Things (IoT)
• Smart Devices
• Augmented Reality (AR)
By undergoing Service 4.0 Transformation, Service organizations can derive benefits related to:
1. Operational Efficiency and Cost Savings; and
2. Improved Customer Satisfaction
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